Lounge

Hi, I'm an active agent of Freshdesk. From 04.19.2020 I'm facing a weird issue. When tickets come with attachment such as images, and when I clicked on the images only a big square box appears. Apparently, I can't open any kind of image comes with the tickets. Please solve this issue.

Hello, I set up a new freshdesk site reading my corporate emails through IMAP. After a few minutes the site is now under maintenance. Is my tenant blocked? The url is tallercarnaval.freshdesk.com. Thank you

Hi,I have verified quite a few emails recently for different email addresses for inbound emails to the help desk.These have all worked flawlessly.However, I have one email address that doesnt want to verify!  It seems the actual verification email is not being delivered to the mailbox.I have tested the email box and it is receiving emails fine from other sources.Thanks

 Hi there: Some of our clients when sending the satisfaction survey have not reported that they receive an error message like the one attached in the image, we reviewed the survey and we do not see any problem that can be seen at first. I would appreciate any help you can give us.

Hi, we have customers sending their request to our support email on Freshdesk and the tickets have not been created. It is very strange some tickets get through while some never got created in our system. Can someone help with this? Now we're very worried about missing customer requests.

hi there,When our customers open our Freshdesk website, they are faced with a website which is no longer working. Can we receive help on this asap?The website shows :{% if portal.has_solutions %}{% translate portal.knowledge_base %}{% for category in portal.solution_categories %} {% if category.folders_count > 0 %}{{ category.name | link_to: category.url }}{% for folder in category.folders %}{{ folder | link_to_folder_with_count }}{{ folder | article_list:5 }}{% else %} {{ portal | fille

I am trying to access my portal timesolution.freshdesk.com and this message appears to me Your account has been temporarily blocked.Please what should I do to fix it

 Is there a need to train it?The results I'm getting are very much hit and (mostly) miss - just had a customer responding simply with "Thanks!". According to the activities log, Freddy didn't even run a check. It did so previously on the same ticket, and did not detect a Thank you note.Also: Is there a list view or something that shows all the Tickets that are still Closed or Resolved but Freddy didn't re-open because it did detected a Thank you note? Ie, how do I check for false positives?

Freshdesk stopped sending email notifications, their email server appears to not be sending mail. Does anybody know if there is a way to debug this? Thank you!

 We are having an issue where the automated emails notifying people that a new ticket has been created or they have been assigned to it are not being sent.Physically triggering a response email sends without issue, but the automation sometimes does not seem to reliably send out messages. This has been going on for a few days. What information do you need from me to help resolve this issue?

I've opened a support ticket on this, but I'm posting here in case anyone might have dealt with this beforeWe're a hybrid local AD / Azure AD environment.We want to use the AD probe to import requesters, as most of our requesters won't ever login to the support portal, they'll just call us on the phone.  However, if they DO want to login to the support portal I want them to be able to do it via SSO.  The catch is that our email addresses are @ourcomp.com but our domain/how we login to azure/office365/sso is @ourcompany.comSo, the probe pulls our users in via AD with the email address of username@ourcomp.com.  When the go to login to SSO they login as username@ourcompany.com and it says they don't exist since ourcomp.com <> ourcompany.com.  I've tried cr

Hi Guys, here is what I want, I hope you can help me out!I have over 700+ Unresolved and on hold tickets.When I search for example the word 'carplay' I found 12 tickets that contain the word CarPlay.. perfect! but now I would like to send a Bulk Update to this 12 tickets with one answer and close them.Is this possible, I can not find the solution.Cheers! Remco

In a service catalog request, we use the Description field to push "help" type information to the end user.  That information is important but by default, it's not all visible.  How can I make the entire description field visible when the form loads?

 Please provide an API that exposes the analytics functionality programmatically.It would be very useful to access the values of the metric.Here is my suggested EpicAs DeveloperI want to access the values of the metric defined in the reportso that I can integrate them into an upstream company internal report

Hi,is it possible that Freshworks uploads the new theme that Freshdesk is currently using for their Support Center?I can only find the old theme and I like the new one.RegardsRafael

It would be awesome if the seamless Freshdesk and Freschat integration (for agents) can also be seamless for customers. At the moment, if you want to offer live chat and ticket forms to customers, you need to use two separate widgets.A lot of other providers offer to use a single widget (e.g. HelpScout and Zendesk) that makes the customer experience much nicer with just one widget :) 

Hey Guys!We're back with yet another quarter round up webinar where we'll be talking about the major features and ehancements that were rolled out in Q1, 2020!Some of the features that we’re planning to cover in the webinar include,Asset AutomationsCAB HuddleKnowledge Base 2.0Enhancements: Change EnhancementsDeveloper portal in SandboxAgent Deactivation and lot moreSo, what are you waiting for? Go Register r

 Would be great to be able to sort a list by multiple criteria, like, Priority AND last updated.

Hello  I am getting closer to you because I have been looking for 1 month how I could have a ticket export made by a client.  Example, I would like to know how many tickets Jean, Paul, Arthur made, etc.  In fact I would like the same thing as the export of the agents but for the customers.  Thank you in advance,

I'm trying to create this scenario:Our customer sends a support request to *@mydomain.com. Our mail server forwards it to a fresh desk email address where it creates a ticket in an assigned group.Our support agent replies and the reply email is sent to our smtp server which sends it to our customer.I can't figure out how to obtain a forwarding email because as soon as I select "other" email server the option for a freshdesk support email disappears. I have read the documents but they seem not to help at all.

I don't want customers to enter their "Full name" on the account creation page - but when I try to edit the label for "Full name" it is disabled.I'm at a loss. I can't delete the field, I can't edit it. Am I FORCED to ask users for their FULL name? AND, even though "Display to customer" is NOT checked, it's displayed to customers, rather than the "First name" field I have (which IS required.)

Hi -I just installed your new Intercom/Freshdesk integration. Can you tell me what data it keys on the match between the platforms? I can't seem to get any info from Intercom on any of our tickets. Thanks!

How do I do it?  We want to drive our users to the Service Catalog where we can funnel them into the correct place and ask the right questions up front.For reference, it's this button:

I register freshdesk. I try to work with him. But at the first notification by mail (through the feedback channel), activation and invitation letters fly to spam in gmail services. How to fix it ?

Due to the requirements from Microsoft for CSPs to enable Multi Factor Authentication together with Security Defaults, it is no longer possible to use IMAP/SMTP for email communication. You would have to use a paid AD plan to get the ability to use app passwords again.I would like to see that we can connect to Office 365 using modern authentication. Basically, you would have to create an app in the Azure AD that then allows authentication via Graph to either read or send emails.