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Freshdesk and Intercom

  • April 20, 2020
  • 1 reply
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L

Hi -


I just installed your new Intercom/Freshdesk integration. Can you tell me what data it keys on the match between the platforms? I can't seem to get any info from Intercom on any of our tickets. Thanks!

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    1 reply

    J
    • janani.krishnan
    • Participating Frequently
    • April 21, 2020

    Hi Chris,

    Some benefits of Intercom app are:
    1. Access your customers real time Intercom data within your Freshdesk ticket.
    2. You can select both standard and custom Intercom data attributes you want view in Freshdesk.
    3. Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalised support when resolving an issue.
    4. Ability to view customer’s conversations details in Intercom.

    You would be able to see the user information on the right panel in the ticket details page if the corresponding contact exist in Intercom.



    Cheers!
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