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paulo.stohler
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April 13, 2020

E-mail notification from Freshdesk not Working

  • April 13, 2020
  • 1 reply
  • 0 views

Freshdesk stopped sending email notifications, their email server appears to not be sending mail.


Does anybody know if there is a way to debug this?


Thank you!

    This topic has been closed for replies.

    1 reply

    N
    naresh.narendernath
    Participating Frequently
    April 28, 2020

    Hello Paulo,


    We haven't had any issues with our email servers as such. Can you confirm if the Email notifications have been toggled on?


    You'll be able to find this configuration by navigating to Admin > Helpdesk Productivity > Email Notifications > Agent/Requester Notifications. 


    If you're still facing any issues with email notifications, please write to support@freshdesk.com so that one of our support engineers can troubleshoot the issue right away. 


    Thanks!

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