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Picture attachments or inserts not showing

  • April 21, 2020
  • 1 reply
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S
Debut

Hi, I'm an active agent of Freshdesk. From 04.19.2020 I'm facing a weird issue. When tickets come with attachment such as images, and when I clicked on the images only a big square box appears. Apparently, I can't open any kind of image comes with the tickets. Please solve this issue.

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    1 reply

    H
    • hemanth.ramya
    • Participating Frequently
    • April 29, 2020

    Hello Sumaya!


    Try accessing the tickets with attachments and images in an incognito window of the browser. Also, clear the cache cookies of the browser just in case and check if it works. If you are still facing trouble with accessing the images/attachments, please drop an email to support@freshdesk.com and we would be happy to help you! 


    Thank you!



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