export ticket by customer | Community
Skip to main content
Visit Freshworks.com Visit Freshworks
E
Debut
ernest.charlot
Debut
April 18, 2020

export ticket by customer

  • April 18, 2020
  • 3 replies
  • 0 views

Hello

 

I am getting closer to you because I have been looking for 1 month how I could have a ticket export made by a client.

 

Example, I would like to know how many tickets Jean, Paul, Arthur made, etc.

 

In fact I would like the same thing as the export of the agents but for the customers.

 

Thank you in advance,

    This topic has been closed for replies.

    3 replies

    O
    onlinebiblesupport
    Known Participant
    April 19, 2020

     If you are looking for an export in Excel, then "Contacts" is one of the filter options. Top of the list is Agents, but Contacts is also shown quite a way down the list. 

    image

    E
    Debut
    ernest.charlotAuthor
    Debut
    April 19, 2020

    Hello

     

    Thank you for your comeback. I'm having trouble expressing myself but I don't want to extract the contacts, but I want to extract the number of tickets per contact like the one attached.

    image

    Thank you in advance for your answer

    S
    suprabha.somanathan
    Participating Frequently
    April 21, 2020

    @Ernest


    Here is how you could apply the contact/requester name as a filter on the widget in a report on Analytics - 



    You could use the gear icon on the top right of the Underlying data to add/remove the desired ticket fields to be represented as columns.

    Hope this helps!

    Terms & ConditionsCookie settingsAccessibility statement
    COMMUNITY
    PARTNER PROGRAM
    • Legal
    SUPPORT
    CONTACT