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k.kasarova
Debut
March 25, 2020

Spam - opened tickets

  • March 25, 2020
  • 1 reply
  • 0 views

Hello, 

We still have the problem with the unopened tickets. We have this Message Delivery Failure like 10K times. Can you help to close those tickets at once or just delete them if they are not important? 

Thank you!


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    1 reply

    A
    aarthy.dhanasekaran
    Participating Frequently
    April 16, 2020

    Hello Kalina,


    If you have a specific subject/common email address from whom you receive these kind of tickets, you can create a Ticket creation rule under Admin >> Automations and delete/spam the tickets automatically as soon as they are created inside your Freshdesk instance. 


    If you have any specific scenarios, please feel free to write to support@freshdesk.com. Our support agents would be glad to assist you further.

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