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J
johannes.dohmen
Known Participant
March 18, 2020

SLA feature enhancement: more criteria to choose

  • March 18, 2020
  • 1 reply
  • 0 views

we need more possible criteria to execute SLA Policys on tickets. the best way would be own fields as a criterion. we use a custom field to classify tickets where they come from. a person, a Monitoring systen, a storage device and so on. now, we would like to execute the SLA only on tickets, which are writen by real people. to choose our custom fields would helps very much

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    1 reply

    S
    sundararajan.srinivasan
    Known Participant
    May 28, 2020

    Thanks for the feedback, Johannes. This is part of our backlog of items that we'll be introducing in the future. We will look into introducing custom fields for scoping in Tickets for relevant SLAs. 


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    Sundar

    Product @ Freshservice


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