Debut

Scenario automations

Hello,

We have our support set up as follows:

Tickets for French and Spanish product groups: agent 1

Tickets for English product group: agent 2

Tickets should be automatically assigned this way and no tickets should be left unassigned.

How should we set up our scenario automations?

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Participating Frequently

Hello Matt,

You can make use of our ticket creation automation to have this done, based on the product. Please refer to this article for assistance: https://support.freshdesk.com/support/solutions/articles/37614-setting-up-automation-rules-to-run-on-ticket-creation-

Please drop an email to support@freshdesk.com should you require further assistance on this.

Cheers!

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