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No reply to new email

  • March 26, 2020
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P
Debut

 Hello,


We're using autoreply to new inbound emails with one email address, but have setup another email address/inbox and don't want any autorespond when new tickets are open -- how can we do this?


Thanks!


Patrick

    This topic has been closed for replies.

    1 reply

    A

    Hello Patrick,


    While we do not have a direct way of achieving this, we could surely assist you with workarounds for this.


    - You can turn off the "New ticket created" notifications under Admin >> Email notifications >> Requester notifications

    - Set up a Ticket creation rule under Admin >> Automations wherein if the support address is "x@gmail.com", then send email to Requester. 


    PFA, the screenshot of the sample rule.

    Hope this helps! :)

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