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harold
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March 28, 2020

How do you send precise information about a ticket author

  • March 28, 2020
  • 1 reply
  • 0 views

Hello


In my solution I would like to send as much information as possible about the author of the ticket but as well as the context he is in. For example :

ID, PostalCode, LastPurchase etc etc


Do you know if its possible using freshdesk's API ?


Thank you

    This topic has been closed for replies.

    1 reply

    S
    suprabha.somanathan
    Participating Frequently
    May 11, 2020

    Harold,


    Are you looking to send across the requester's information to him/her via an agent reply? If so, you could make use of placeholders on the agent reply template.

    We have also logged this as a ticket for you. You should be hearing from our support team soon.


    Thanks!

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