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brian.starks
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April 21, 2020

How do I . . .

  • April 21, 2020
  • 4 replies
  • 0 views

Remove the "Add New Requester" link from here:


image


It's not in Portal Customization / Portal Pages / New Ticket.  

    This topic has been closed for replies.

    4 replies

    G
    gautham.prasad_old
    Participating Frequently
    April 27, 2020

    Hi Brian,


    The portal customisation under Helpdesk Rebranding applies only to the end user (requester) portal in Freshservice. We do not have the option to customise the agent side of Freshservice.


    Regards,

    Gautham

    B
    Debut
    brian.starksAuthor
    Debut
    April 27, 2020

    How then do I prevent agents from adding new requesters ?

    G
    gautham.prasad_old
    Participating Frequently
    May 4, 2020

    Hi Brian,


    I have followed up on this with our Product Team on this and I am expecting to hear from them soon. I shall give you an update once I hear from them.


    Regards,

    Gautham

    G
    gautham.prasad_old
    Participating Frequently
    June 1, 2020

    Hi Brian,


    We currently do not have the option to prevent the agents from creating new requesters on the new ticket page.


    However, I shall create a ticket and take this up with our Product team to see how this can be taken forward.


    Regards,

    Gautham

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