How can I prefix a support ticket with YYYYMMDD? ie. #202000413-03 | Community
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luke
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April 13, 2020

How can I prefix a support ticket with YYYYMMDD? ie. #202000413-03

  • April 13, 2020
  • 3 replies
  • 0 views

We'd like to change our support ticket numbers to be prefixed with the current date, format #YYYYMMDD-TicketNo (ie. the 3rd ticket of the day is #20200413-03)


Is there a viable way to do this?

    This topic has been closed for replies.

    3 replies

    O
    onlinebiblesupport
    Known Participant
    April 15, 2020

    As far as I am aware, this is not possible. You can change the starting number of tickets, and after that they are assigned in sequence. 

    L
    Debut
    lukeAuthor
    Debut
    April 16, 2020

    OK - noted - will have to open this as a feature request then

    N
    naresh.narendernath
    Participating Frequently
    May 18, 2020

    Hi Luke,


    Thanks for your understanding. We have this one already added to the pipeline. 


    We would make sure to notify when this is available.


    Cheers!

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