We'd like to change our support ticket numbers to be prefixed with the current date, format #YYYYMMDD-TicketNo (ie. the 3rd ticket of the day is #20200413-03)
Is there a viable way to do this?
How can I prefix a support ticket with YYYYMMDD? ie. #202000413-03
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As far as I am aware, this is not possible. You can change the starting number of tickets, and after that they are assigned in sequence.Â
Hi Luke,
Thanks for your understanding. We have this one already added to the pipeline.Â
We would make sure to notify when this is available.
Cheers!
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