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idonna
Known Participant
April 14, 2020

Discovery Agent and macOS Catalina

  • April 14, 2020
  • 9 replies
  • 0 views

According to your article, macOS Catalina is not listed as a supported OS. I've installed the agent on two Catalina test machines. The first Catalina machine (configured in Jamf MDM) doesn't report at all. This might be a security setting blocking reporting; I need to investigate further.


The second Catalina machine reported, but its data attached itself to different device -- one that was used to migrate a user directory (using Apple's Migration Assistant) to the machine with the agent installed.


Anyone successfully using the Discover Agent on Catalina machines?


Thank you.

    This topic has been closed for replies.

    9 replies

    C
    chandhnee.karthikeyan
    Participating Frequently
    April 15, 2020

    Hi Donna,


    We have recently added support for Catalina. The issues with the Agent scan will require further analysis. I have raised a case with our support team regarding this.


    Best Regards,

    Team freshservice

    S
    shawn.kahlon
    Participating Frequently
    May 5, 2020

    any resolution to this? we have the same issue

    S
    sanofar.allahpichai
    Participating Frequently
    May 7, 2020

    Hi Shawn,


    We are checking the issue with our developers and will revert to you with an update on the existing support ticket. 


    Cheers!

    Sanofar

    S
    shawn.kahlon
    Participating Frequently
    May 7, 2020

    Seems like a lot of people are having this issue. Interesting that we keeping taking the topic offline to support tickets instead of sharing on here what the fix was for each of these cases. 


    I found 3 total similar community forum posts, don't know how many cases go directly to support for the same:

    https://support.freshservice.com/support/discussions/topics/327550?page=1   10 month old topic

    https://support.freshservice.com/support/discussions/topics/50000001537 1 month old topic

    https://support.freshservice.com/support/discussions/topics/50000000501 7 month old topic


    In our case, being told that the installer will break the agent when run on the same computer more than 1x seems like a very poorly coded application, also have been unable to run "cleanup scripts" and a reinstall to fix the issue still. Hoping for an update this week...

    J
    Debut
    john.edwards
    Debut
    May 28, 2020

    We have same issue, any updates to this problem?

    S
    shawn.kahlon
    Participating Frequently
    May 28, 2020

    Hey John, the only fix is to push an uninstall script every time you push an install to make sure you don't break previously installed agents- its a terrible design and I have escalated this as high as I could go at FS but they don't seem to care.

    J
    Debut
    john.edwards
    Debut
    May 28, 2020

    ROFL, you HAVE to be kidding...

    S
    shawn.kahlon
    Participating Frequently
    May 28, 2020

    Not kidding at all. They said that they put in a "feature request" on my behalf. LOL.

    R
    rajagopal.baladhandayutham
    Participating Frequently
    June 5, 2020

    Hi Shawn and John,

    We understand your concerns here. We have taken this to our product manager and I'll ensure we drop an update on the thread once we have an update from our product team.

    Thanks,
    Rajagopal

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