Disable CC | Community
Skip to main content
Visit Freshworks.com Visit Freshworks

Disable CC

  • March 16, 2020
  • 2 replies
  • 0 views
J
Debut

When I reply to a customer on a ticket, I don't want it to CC my email box. Can I turn that off?

    This topic has been closed for replies.

    2 replies

    O

    This sounds like a ticket you raised yourself, maybe based on a phone call. Freshdesk then adds a cc which is a nuisance. I have found the only way is to remove it when sending the first reply (it can be removed manually when writing a reply) after which it remains removed from further replies.

    I do not understand why the cc is placed there, and can find no explanation.

    H
    • hemanth.ramya
    • Participating Frequently
    • May 7, 2020

    Hello!


    CC email address gets added in the replies of tickets in certain cases, like, when a customer drops an email with CC email address or when an automation executes to add CC automatically to tickets, post creation. 


    If you still encounter this, please drop an email to support@freshdesk.com to further investigate your case!


    Cheers. :)

    Terms & ConditionsCookie settingsAccessibility statement
    COMMUNITY
    PARTNER PROGRAM
    • Legal
    SUPPORT
    CONTACT