Create an email delimiter to clean up the replies flow on ticket interface

Every helpdesk tool has it's own email delimiter to make sure the reply will hide quoted messages on the interface.

I don't understand why Freshdesk does not have an email delimiter. It's is extremely ridiculous to read the replies on the ticket's interface because it shows all the email history inside every response from costumer.

You just need an email delimiter like this: ## Reply above this line ##

- Freshdesk's team will say they created an app to remove the "Quoted Test", but it does not solve the problem. It only gives you the option to remove the quoted text when we are SENDING a reply, then the costumer will not receive the quoted text on the message... But when the costumer replies back, it will still quote the last message, because that's why every email clients works, that's the compliance for email clients.

- Then Freshdesk's team will say the quoted text present on customer response in tickets is not under the control of Freshdesk, but by the email client/server which forwards these emails to Freshdesk's servers. And implies that this does not happen every time. Meaning, Freshdesk would not be able to recognise the quoted text (historic conversations) unless the HTML content indicates it to be.

I am absolutely sure that Freshdesk's team are not even trying to understand what we are asking for. There's a topic from 2012 asking for this feature, 8 years and nothing changed, the only thing they did was creating an app called "Quoted Text" to remove replies history when we SEND a message. That's like to kill a butterfly with a bazooka!

Things to understand:

• We DON'T want, and we don't need to REMOVE the quoted text, that's against email compliances. We DON'T want to DELETE the quoted text while SENDING a message (email clients will hide quoted text by default on a collapsed interface)
• Freshdesk needs an email delimiter, just like EVERY helpdesk tool, then you handle this on the interface to collapse everything under this delimiter. That's how you solve the problem, creating you own email delimiter, not trying to understand email headers from each email client.
• It's not about how we SEND replies, but how we RECEIVE them. The only way to be sure we receive the answer in the correct format is to create your own email delimiter that goes within every ticket reply.

EVERY helpdesk platform has it's own tag / email delimiter to handle this situation. 

Come on! Do some research! You are not willing with that.

The common way to handle this is to creating an email delimiter:

## Reply above this line ##