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nicolas.ramoudt
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March 25, 2020

Code view editor is broken

  • March 25, 2020
  • 1 reply
  • 0 views

I have a very weird issue when using the "code view" on the current FreshDesk release.

This always worked until a few weeks ago.


It appears the code view editor is not longer working properly. I tried 2 (fresh) browsers and still getting stuck on this.


I am unable to insert custom html code reliably because the cursor is not properly position on the location where code should be added/changed/etc...

See movie in attachment as illustration...

    This topic has been closed for replies.

    1 reply

    S
    sajesh.krishnadas
    Known Participant
    May 26, 2020

    Nicolas, 


    Looks like it was a temporary glitch on the code view option in the knowledge base editor. I am assuming it should have started working back then. Please drop a note if you still face the issue.


    Thanks,

    Sajesh

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