Can you apply an "AND" filter to the list of tickets? | Community
Skip to main content
Visit Freshworks.com Visit Freshworks
G
Debut
graydav1
Debut
April 15, 2020

Can you apply an "AND" filter to the list of tickets?

  • April 15, 2020
  • 1 reply
  • 3 views

When viewing tickets, I'd like to see my open & pending tickets, and all tickets (assigned or not) in a group. 


Is it possible to combine filters to do this? Or would agents need to flick between views?

    This topic has been closed for replies.

    1 reply

    G
    gautham.prasad_old
    Participating Frequently
    April 15, 2020

    Hello David,

    We do not have the option to use logical conditions to create ticket filters in Freshservice. We have to create and monitor different ticket queues in such cases.


    I shall raise a ticket on your behalf and pass it on to the Product team.


    Regards,

    Gautham

    Terms & ConditionsCookie settingsAccessibility statement
    COMMUNITY
    PARTNER PROGRAM
    • Legal
    SUPPORT
    CONTACT