Can you apply an "AND" filter to the list of tickets? | Community
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Can you apply an "AND" filter to the list of tickets?

  • April 15, 2020
  • 1 reply
  • 0 views
G
Debut

When viewing tickets, I'd like to see my open & pending tickets, and all tickets (assigned or not) in a group. 


Is it possible to combine filters to do this? Or would agents need to flick between views?

    This topic has been closed for replies.

    1 reply

    G

    Hello David,

    We do not have the option to use logical conditions to create ticket filters in Freshservice. We have to create and monitor different ticket queues in such cases.


    I shall raise a ticket on your behalf and pass it on to the Product team.


    Regards,

    Gautham

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