Straight to the point.
Example > Customer sends an email with description:
"Hi, I'm not able to login into my account"
An automatic reply will send them an email with a link to our KB/FAQ based on keywords used in that email (in bold)
"Hi, it looks like you are having problem to login into your account.
Please check the following article in our KB/FAQ to save time and avoid waiting too much time
KB > how to reset your password
KB > how to setup a new password
KB > why I can't access to my account"
Is there an app in the Marketplace or anything in Freshdesk that can do something like this?
Thanks for your help.
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