API Data Exports with Custom Fields and All Available Data | Community
Skip to main content
Visit Freshworks.com Visit Freshworks
L
Debut
luis.soto
Debut
March 30, 2020

API Data Exports with Custom Fields and All Available Data

  • March 30, 2020
  • 5 replies
  • 0 views

Team,

The API Data Export feature right now has a couple of major flaws:


1) Tasks API Export is published but it does not run even after it has been configured.


2) All API Data Exports do not allow for the addition of custom fields in templates


Can you add into your roadmap the capacity to add service item custom fields into API Data Exports?

In addition, can you allow paragraph type fields in API Data Exports as well as in Fresh Service Analytics module.










    This topic has been closed for replies.

    5 replies

    M
    mithun.mohandas
    Known Participant
    May 29, 2020

    Hello Luis,


    When you say " API Data Exports", are you referring to the data exports that happen from Analytics, or is it about our REST APIs?

    C
    Debut
    catalav
    Debut
    June 1, 2020

    We need our custom asset hardware fields to show up in reports from Analytics > Data Export to have a full report on all of our assets. 

    L
    Debut
    luis.sotoAuthor
    Debut
    June 1, 2020

    Hello @Mithun!

    Thanks for reaching out! To your question it is in Analytics (Data Exports).


    @Vidael: That is a great point. I for one have added a lot of customization in asset hardware fields too. This will be a great addition.

    @Freshworks Team: Consider this as a request to pull any custom field no matter where it resides. Service Items, Assets or any other.

    Thanks!

    M
    mithun.mohandas
    Known Participant
    June 2, 2020

    Thanks for the feedback, Vidael and Luis! We understand your requirements, and we've made a note of them. We'll pick them up at the next available opportunity.


    Cheers,

    Mithun Mohandas

    Product Manager, Freshservice

    F
    Debut
    fdavid
    Debut
    August 4, 2020

    Hi , 
    Any new here ?

    I'm a new customer and trying to see who we can create reports based on custom fields 

    TNX 

    Terms & ConditionsCookie settingsAccessibility statement
    COMMUNITY
    PARTNER PROGRAM
    • Legal
    SUPPORT
    CONTACT