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cdillon
Debut
April 9, 2020

Add "reply" action to Scenarios!

  • April 9, 2020
  • 1 reply
  • 0 views

Scenarios will allow you to send a separate email to the requester, but not a reply to the original ticket itself. Please add this, it would be incredibly useful.

    This topic has been closed for replies.

    1 reply

    N
    naresh.narendernath
    Participating Frequently
    May 5, 2020

    Hello Chris,

    Thanks for your suggestion.

    At the moment as you rightly said it wouldn't be possible to send a reply to the customer through scenario automation, but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us.     


    Cheers!

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