Ability to change the look and feel of a request form

Currently, ticket information can only be viewed vertically because the properties are displayed in a column.

Suggestion:

The ability to configure the form design would be very useful and allow helpdesk team to customize the look and improve the visual flow of a client's request.

Example of additional capabilities:

the ability to move a field and place that field on a desired location within a space. 

the ability to resize a field.